NEVER fly IBERIA AGAIN
How all begun 17.9.2018:
We tried to get an Iberia Plus Card before starting our booking process….(how stupid).
In getting the Iberia PLUS Card Number we faced a web page error
(YOUR (IBERIAS) WEB PAGE) and could not get any further,
as they wanted to get an Iberia Plus Card number to solve the Iberia Plus Card Number problem.
At that point we should have stopped trying to fly IBERIA……..
Anyway, we got some flights VIE – MAD - SCL – CUZ – LIM - MAD - VIE
No so bad, no service flights – but ok. Warm and cozy.
On our trip back home from LIMA to MADRID IB6650,
Friday 19.7.2019 19:40 departure LIMA / PERU
Saturday 20.7.2019 14:10 arrival MADRID / SPAIN
Seat 45A and 45B Additional fee to sit together with my wife: 2 x 25.—EURO
We go this special
As you see, you can touch the outside wall of the airframe. It
was not possible for us to close the maintenance panel as one of the closer
clips was broken.
WE could not close it.
The waitresses (sic) did not even try to close it.
They were not interested in solving that (minor) problem.
As very cold air came in from the outside wall (-40°C) we asked devoutly for 2 or 3 additional blankets to stuff the icy hole. After 15 minutes and no solution
I asked again for 2 or 3 additional blankets. One bored and disgusted waitress came and brought ONE blanket.
I said, with one blanket I cannot stuff the hole.
Answer: “we do not have any more blankets!”
After another 15 minutes I asked, if somebody is interested in
solving the problem??
No but I can complain to the purser, what is kind of supervising waiter.
YES, I want to complaint to the purser.
After another 15 minutes I asked, if the purser will have time to solve our problem.
NO, he is busy in another compartment. Maybe another open maintenance panel??
After another 15 minutes and frozen legs in the meantime, Mr. Purser arrived and tried to speak in calm well trained voice (to keep the problem a “private one”).
HE, after another 15 minutes, came with 3 blankets (crew blankets) and we could stuff the icy grove.
No excuse, no additional glass of wine, no refund of the 50.—Euro - NOTHING.
Back home we tried to open a claim (complaint). Both of us with a heavy COLD for more than 3 weeks now.
TRY to make a complaint!! It’s not only the IBERIAN way, they
all do the same procedure. But as IBERIA has lots of complaints, they seem to
make it even more difficult.
You need ˝ hour to type all the flight numbers, Booking codes, and ticket numbers etc. to come to the core….
Thank you for contacting Iberia.
We apologise for any inconvenience caused.
We have received your complaint and our team will now analyse it and send you a reply within 21 business days.
Iberia Customer Services
Best suggestion from the unsocial experts on Facebook
All answers with an email-address that is a NO ANSWER ADDRESS; so you cannot answer on that lousy answers.
As it was a LATAM flight done by IBERIA we also tried to open a complaint at LATAM.
Answer: We understand how annoying this could be. Therefore,
we want to let you know that we will take this into account,
allowing us to improve and avoid these types of problems in the future.
You are REAL EXPERTS,
not in maintenance,
not in service quality,
not in complaints management!
But in being STUPID!!!! and making customers even more angry than before dropping the complaint!!!
Last update: 7th August 2019 11:16
Again:we are happy to GET SOMETHING!!
so: they did it AGAIN.
Telling the customer, that he is an idiot!!
Online check in, IBERIA, BRITISH AIRWAYS, LATAM, LIMA, PERU, MADRID